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CalMHSA EHR Support

If you need help with the CalMHSA EHR, our support team offers multiple ways to get assistance quickly.

Live Chat Support

For the fastest help, use Live Chat. Simply click the chat bubble in the lower-right corner of the screen on the website. A support representative will be able to assist you in real time with questions, troubleshooting, or guidance within the EHR system.

Customer Ticket Portal

You can also manage support requests through the Customer Ticket Portal. The portal allows you to:

  • Submit new support tickets
  • View the status of existing requests
  • Track responses from the support team
  • Review your previous support history

Access the portal here:
https://ehr-support.calmhsa.org/tickets-view?status=all&view=my_tickets&offset=0

If your issue requires follow-up or documentation, submitting a ticket through the portal ensures your request is tracked and resolved efficiently.